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Cory
Cory, Technician
Category: E-Readers
Satisfied Customers: 3284
Experience:  E-Reader Expert
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Unable to download books "contact st service" fire hd 6 year

Customer Question

unable to download books "contact st service"
JA: What's the make/model of your device? How old is it?
Customer: fire hd 6 year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: at 77, I gaveup finally contacting you
JA: Anything else you want the eReader expert to know before I connect you?
Customer: don't know enough to answer
Submitted: 1 month ago.
Category: E-Readers
Expert:  Cory replied 1 month ago.

Welcome, I am Cory. Thank you for asking your question today.

Please press in and hold the power button for 40 seconds.

Once you reset the Kindle please try to download books and let me know if you still get an error.

Expert:  Cory replied 1 month ago.

Hello,

I am contacting you to see if you still need help with this or if the issue is fixed.

Thanks,

Cory

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