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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 33842
Experience:  Avid repairer and trouble shooter of E-Readers
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On checking downloads through, Amazonkindle Wi-Fi Mac,

Customer Question

On checking downloads through
JA: What's the make/model of your device? How old is it?
Customer: Amazonkindle Wi-Fi Mac
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Kindle say in a drawer for several months without use. I am trying to re-activate it
JA: Anything else you want the eReader expert to know before I connect you?
Customer: "Downloading Items" list shows my recent orders and recalls from archive with the note "pending - 0%' --but nothing happens
Submitted: 4 months ago.
Category: E-Readers
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and turn on the Kindle and tell me if it now functions correctly.

Let me know the results please

Thank you