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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Kindle when ordering a book, it claims to order but the book

Customer Question

kindle white when ordering a book, it claims to order but the book never arises
JA: What's the make/model of your device? How old is it?
Customer: paperwhite five yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: six wks. updated credit card,
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no, im good
Submitted: 1 month ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is there any error or message?

- Can you please press and hold the Power on / off button on your Kindle for about 30 seconds, then turn it back on.

- Then go to the menu Wi-Fi / Wireless option on the kindle, then there, is it showing connected to your Wi-Fi / wireless network name?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - E-reader Tech replied 1 month ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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