I'm sorry about the issue. Is there any error or message?
- Can you please press and hold the Power on / off button on your Kindle for about 30 seconds, then turn it back on.
- Then go to the menu Wi-Fi / Wireless option on the kindle, then there, is it showing connected to your Wi-Fi / wireless network name?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,