My name is***** will assist you.
I am sorry to hear that you are having this issue.
This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Please let me know if this works.
did that work for you?
Let me know if this does not work and we can try another solution.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.