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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a Kindle paper reader that I bought from you less

Customer Question

I have a Kindle paper white reader that I bought from you less than a year ago. It worked perfectly up until last saturday. Today I went to turn it on. The screen is frozen and it will not take a charge.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: it is less than a year old. It is a paper white reader with a back light. it costs close to $100. I m sure you can check it out because I bought it from Amazon
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it worked perfectly until last Saturday
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  Randy Boman replied 1 month ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

  • This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again.
  • Slide or press and hold the power switch for 40 seconds,
  • then release.

Please let me know if this works for you.