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Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.
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If this works out for you the rating bar of stars is at the top of the page 3 to 5 stars please if you have issues still get back to me thank you
How is this working out please?