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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14495
Experience:  E-Reader Expert
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I used two of my kindle for videos. Both have completely

Customer Question

I used two of my kindle for videos. Both have completely stopped functioning
JA: What's the make/model of your device? How old is it?
Customer: Where would I find that information
JA: How long has this been going on? What troubleshooting have you tried?
Customer: At different times in the last 2 weeks
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I don't know any troubleshooting I might be able to do.
Submitted: 8 months ago.
Category: E-Readers
Expert:  info tech replied 8 months ago.

Hello

Welcome

Please reset the kindles by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page)

Regards

Anthony

Expert:  info tech replied 8 months ago.

Do you need any more help please?

Anthony