My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
You can reset your Parental Controls password:
Follow these steps please.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.
Does it give you the reset to defaults option?
you can deregister the device, then try resetting the password, and then register it to your account again.
From your computer:
Did that work for you?