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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9385
Experience:  E-Reader Technician
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My reader is frozen, Fcceo0560,two years old, It appen to me

Customer Question

My reader is frozen
JA: What's the make/model of your device? How old is it?
Customer: Fcceo0560,two years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It appen to me before and someone told me to stick a needle inside a hole
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 3 months ago.
Category: E-Readers
Expert:  Randy Boman replied 3 months ago.

Hi,

My name is***** will assist you.

I am sorry to hear that you are having this issue.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.
Please let me know if this does not work for you, or if you need any other assistance.

Please take a moment to rate my service positively

Expert:  Randy Boman replied 3 months ago.

did that work for you?