I'm sorry about the issue. What's the model of your device?
What's the issue with it?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Please stay with me on this web page. Can you please press and hold the Power on / off button on your Kindle Fire HDX 7" tablet for about 30 seconds, then turn it back on and check?