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Pete, Engineer
Category: E-Readers
Satisfied Customers: 15449
Experience:  Over 16 years experience installing and repairing electronics.
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I preordered a book and now it is in my locker, butI can't

This answer was rated:

I preordered a book and now it is in my locker, butI can't access it.i
JA: What's the make/model of your device? How old is it?
Customer: How do i determine my makeand model?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: not able to access abook I paid for because it is in my locker is a 2 week old problem.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

What's the make/model of your eReader? (look underneath it)

Customer: replied 5 days ago.
I have a Nookl glow light model BNRV500 rpreordered escape clause.its in my library . it states that I purchased it, but i cant access it.,

Ok, seems there is a glitch on your Nook -

sometimes re-booting will fix this, and sometimes you will need to archive, sync, and unarchive the book again to get it to download.

Your satisfaction is my priority;
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

Customer: replied 4 days ago.
Thanks that worked

That's great news!

Have a great weekend :)

Pete and 2 other E-Readers Specialists are ready to help you