My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
You will need to go to Amazon.com and sign in to your account, then under my account click on your orders, then select return.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.
did that work for you?