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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9061
Experience:  E-Reader Technician
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As of yesterday, my kindle will not toconnect to any of my

Customer Question

As of yesterday, my kindle will not toconnect to any of my wifi providers, specifically 2wire213 which has been my provider for a long time.. Thanks
JA: What's the make/model of your device? How old is it?
Customer: its about 5 yrs. old. i think it is a kindle fire.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: In recent weeks infinity has been trying totake over my wifi but I have allways vbeen able to get back to my 2wire213
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Thats about it - thanks
Submitted: 7 days ago.
Category: E-Readers
Expert:  Randy Boman replied 7 days ago.

Try these steps please.

On your Kindle>

1. Tap the Quick Settings symbol in the top right hand corner of the Home screen.
2. Select Wi-Fi from the menu.
3. Ensure Wireless Networking switch is in the on position.
A list of networks will appear. You may have to wait a moment as your Kindle
detects networks in range. If your network doesn't appear tap the tick box next to
Wireless Networking off and on to refresh the list.
4. Tap the name of each of the wifi networks one at a time. On the screen prompting you to

enter a password, select Forget.

Then on your Kindle>

>press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • try connecting to Wi-Fi follow these steps:
  • Tap the Quick Settings icon
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network if it requires a password.
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
  • In the future your Kindle Fire will automatically connect to the network that was most recently used.

      Let me know if this does not work and we can try another solution.

      Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

      Thank you very much!