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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I was reading when the screen flashed then went black The

Customer Question

I was reading when the screen flashed then went black The battery had a full charge. When I tried to restart I got the message that it was deleting data then a msg that there was a soft ware update. The "update got about 50% then went back to the data msg .
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Nook Color
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just last night. this morning the screen is black and will not power on at all
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: E-Readers
Expert:  MasterFixIt replied 9 days ago.

Hi , I am Tech Michael an expert in this field and I will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.

If you are new to the site, this is briefly how it works:

1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.

2. I will give you the best possible Answer for your problem without the ability of actually being present with you.

The better you describe the problem, the quicker I can help ;-)

3. Remember to leave a Positive Rating ,it doesn't cost anything additional to rate kindly;-)

I am only credited for my time and expertise if you rate kindly.

How old is your E reader?

Also may I have the full model # so I can help you effectively?


Tech Michael