How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 34704
Experience:  Troubleshoot issues with E-readers.
Type Your E-Readers Question Here...
Viet - E-reader Tech is online now
A new question is answered every 9 seconds

I have requested that everything regarding Sarah's Quilt,

Customer Question

I have requested that everything regarding Sarah's Quilt, including the rating, be removed from my Kindle and it is still there.
JA: What's the make/model of your device? How old is it?
Customer: It was just registered with you about four months ago. It is a Kindle 8.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For a month. I do have a book on there that I was in the middle of reading and I cannot get to it--I keep getting a rating for Sarah's
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 8 days ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 8 days ago.


I'm sorry about the issue. Can you please press and hold the power on / off button on your Kindle for about 45 seconds, then turn it back on and check?

- If needed, tap and hold on the book title Sarah's Quilt, then tap on the option Remove / delete and confirm to delete it.

- If needed, please try:

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset / Yes to confirm.
  4. Follow on-screen instructions to re-set up the kindle again and check.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,