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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35242
Experience:  Troubleshoot issues with E-readers.
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I have just finished reading a book and I can't get the

This answer was rated:

I have just finished reading a book and I can't get the kindle to let me move on to an unread book
JA: What's the make/model of your device? How old is it?
Customer: It is a paper white and it is about a year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started. I really don't know what to try
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I also want to know how to delete books I have already read

Hi,

I'm sorry about the issue. Please press and hold the power on / off button on your kindle for about 30 seconds, then turn it back on and check.

- To delete a book, tap and hold on a book title, then select the remove / delete option.

Please reply at the box below to continue. Thank you,

Customer: replied 1 month ago.
It does not open the book

What happens when you hold the power on / off button on the kindle for about 30 seconds?

Is there any error or message when opening the book?

Does this issue occur with a particular book? Or with many books?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
It finally worked. Thanks

You're welcome. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,

Customer: replied 1 month ago.
Very helpful

Thank you. To finish, please rate my service by clicking on the 5-star icon (service option) at the top right of this page, then click on Submit. Thank you.

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