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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 34666
Experience:  Avid repairer and trouble shooter of E-Readers
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My kindle fire the screen lights up dimly never opens why

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my kindle fire the screen lights up dimly never opens why

Thank you for your question, my name is ***** ***** I look forward to assisting you.

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This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

Customer: replied 6 months ago.
it worked thanks

your most welcome!

It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Richard and other E-Readers Specialists are ready to help you