How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Customer Service
Category: E-Readers
Satisfied Customers: 30211
Experience:  Avid repairer and trouble shooter of E-Readers
Type Your E-Readers Question Here...
Richard is online now
A new question is answered every 9 seconds

I am unable to find on my kindle how I change my credit card

Customer Question

I am unable to find on my kindle how I change my credit card details
JA: What's the make/model of your device? How old is it?
Customer: its a few years old and the only paperwork I have now is a little black leaflet which says kindle paperwhite on the front
JA: How long has this been going on? What troubleshooting have you tried?
Customer: ages....and I only just went onto the www address tonight and it says go to settings to change your credit card number, but when I do that I do not get that option
JA: Anything else you want the eReader expert to know before I connect you?
Customer: \
Submitted: 10 days ago.
Category: E-Readers
Expert:  Richard replied 10 days ago.

Hi there and welcome

To renew this you must update the details via your computer on your Amazon account.

To do this, please do the below steps.

Visit the page for your account -

- Log into using your Amazon account (the same Amazon account you have registered on your Kindle)

On the right side select "Settings"

Under 'Kindle Payment Settings' (first option)

Click 'Edit Payment Method'

Change your credit card details.

Restart your Kindle and it will update

It will then be updated

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Customer: replied 10 days ago.
Hi Richard
How do I find out my account details?
so I cant change this through my kindle ? I actually have to change it online?
Expert:  Richard replied 10 days ago.

yes, you change it via your computer online and it updates to the Kindle

Are you able to do the instructions I gave?

Customer: replied 10 days ago.
I can try online but I don't remember my account details. When I go onto the site will it tell me the details?
Expert:  Richard replied 10 days ago.

It is your email address and your Amazon password, do you remember the password ***** set when you first set up the Kindle?

Customer: replied 10 days ago.
no I don't remember it
Customer: replied 10 days ago.
is it better that I deregister and reregister?
Expert:  Richard replied 10 days ago.

No, do not do that, as then you cannot register it until you get access to your account

Go here and reset your password *****

Then sign in with this new password

Let me know the results please.