My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
You can reply to me here by typing in the box below please.
Try this please.
Press and hold the power button for 60 seconds, then try the reset button again. Let me know what happens please.
Okay, connect the charger cable, then wait 5 minutes and repeat the steps.
No, those are only options for the additional services. They are generally only needed for computer tech support.
Okay, sounds good.
If your kobo's battery is completely drained it can take up to 15 minutes before it reacts to being plugged into power.
Yes, it sounds like the battery is completely drained.
Are you charging with a wall charger or computer?
Okay, is the computer powered on?
Do you have a wall charger?
Yes, that will be good. The wall charger will be best.
Did you use a paper clip or similar object to press the reset button?
Which model is your Kobo?
Okay, try this. Hold the light button and power button at the same time for 20 seconds.
Okay, do you have in a case?
If yes, remove the case and try.
Okay, try this next.
Yes, sorry about that. Unfortunately those are we the only options. It seems to be a hardware failure or maybe the firmware has corrupted.
Are you looking for the same model?
If yes, you can get a refurbished model that will be a good value.
Please reply and let me know if you need any other assistance,
Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.