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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13730
Experience:  E-Reader Expert
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Kindle was charged but it does not turn on. the screen

Customer Question

Kindle was charged but it does not turn on . the screen remains black.
Submitted: 1 month ago.
Category: E-Readers
Expert:  info tech replied 1 month ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you, ***** ***** be a rating bar of stars at the top of the page 3 to 5 stars please thank you

Regards

Anthony

Expert:  info tech replied 1 month ago.

Irene the answer is above please do not open any new questions ,any problems let me know

Anthony