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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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It keeps telling me I am not connected to wifi, Kindle

Customer Question

It keeps telling me I am not connected to wifi
JA: What's the make/model of your device? How old is it?
Customer: Kindle Reader About a year and a half old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just since this Friday. tried unplugging , waiting a while them plugging back in.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 13 days ago.


I'm sorry about the issue. What happens when you go to the wi-fi / wireless setting / menu on the kindle?

Is there any error or message?

Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 13 days ago.

What's the model of your kindle, such as Kindle Paperwhite, or Fire, etc.?

What's the model of your internet modem / router device?

Can you please press and hold the power on / off button on your kindle for about 30 seconds, then turn it back on.

- Then go to the Wi-Fi (or Wireless) menu on the kindle, then select / connect to your wi-fi / wireless network name, then let me know what it says?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,