I'm sorry about the issue. What happens when you go to the wi-fi / wireless setting / menu on the kindle?
Is there any error or message?
Please reply at the box below. Thank you,
What's the model of your kindle, such as Kindle Paperwhite, or Fire, etc.?
What's the model of your internet modem / router device?
Can you please press and hold the power on / off button on your kindle for about 30 seconds, then turn it back on.
- Then go to the Wi-Fi (or Wireless) menu on the kindle, then select / connect to your wi-fi / wireless network name, then let me know what it says?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,