How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Dan T. Your Own Question

Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

I have issues connecting Kindle to Wi-Fi. Thanks- Georgiann,

Customer Question

I have issues connecting Kindle to Wi-Fi. Thanks- Georgiann
JA: What's the make/model of your device? How old is it?
Customer: Hope this is what you want, WiFi MAC Address 00:BB:3A:88;05;ce
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Haven't used it n months. My sister told me to contact you, as someone at Amazon helped her. My Kindle version is Kindle 5.6.5
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Do you need the serial # ?
Submitted: 9 days ago.
Category: E-Readers
Expert:  Pete replied 9 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 9 days ago.

Georgiann, have you recently changed your wireless router or its password?

Are you getting an error message when you try to connect it?