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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have had my Kindle for some time, but suddenly it won't

Customer Question

Hi...I have had my Kindle for some time, but suddenly it won't connect to my internet. I have tried re entering my wi-fi password ***** re-booting my Kindle, but nothing works. all of my other devices ( my computer etc) remain connected to my wi-fi...HELP please!
JA: What's the make/model of your device? How old is it?
Customer: Kindle paperwhite...I have had it for 2 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started 2 days ago. I have turned off the device completely to re-boot, I have signed on to my network using my password ***** work
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: E-Readers
Expert:  MD.SADIQUE replied 13 days ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  MD.SADIQUE replied 13 days ago.

Is your computer connected to the WiFi?

Expert:  MD.SADIQUE replied 13 days ago.

If yes, what is the operating system of your computer?

for eg: Windows/MAC