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Ask Nathan Your Own Question

Nathan, Technician
Category: E-Readers
Satisfied Customers: 19514
Experience:  Nook, kindle & ipad expert
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I cannot find the book I bought. I can only find books for

Customer Question

I cannot find the book I bought. I can only find books for sale in the Kindle store. I can't find MY books.
JA: What's the make/model of your device? How old is it?
Customer: I have a paperwhite.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This has been going on for a couple months.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I also want to find the latest additions of a magazine I subscribe to. The last one I had was for September.
Submitted: 7 days ago.
Category: E-Readers
Expert:  Nathan replied 7 days ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 7 days ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.



Expert:  Nathan replied 3 days ago.

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If so, simply reply back on this page.

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