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I'm sorry about the issue. In order to read new books, you have to connect the Kindle to Wi-Fi / wireless connection first. The new books you've purchased are still on Cloud (on the Amazon server.) If there is no Wi-Fi (Internet) connection, then there is not a way for Amazon to push / download new books to your Kindle's local memory. Once the books are downloaded (saved) to your kindle's memory, then you don't need Wi-Fi (until you purchase new books again.)
- Your old books were already downloaded (saved) to your kindle's memory, that's why you are able to read them.
- Did you just purchase these new books?
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Were you able to open any of those new books you bought when you downloaded previously?
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Were you able to open any of those new books you bought when you did download them previously?
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Sorry, that's strange. Here is the solution:
- When you have connected the kindle to wi-fi / wireless (in menu / settings -> Wi-Fi / wireless option), then books should automatically be downloaded.
- However, if they do not get downloaded, then sign in your Amazon account at the website below:
, then there, click on the Action button / option of each (new) books you want, then click on the Deliver option, then select your kindle device, then select the Deliver option.
You're welcome. That's okay. I've emailed you (from JustAnswer / Viet), so if there is any issue later, please let me know any time. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit. Thank you very much for your patience.
Also, if needed, press and hold the Power on / off button on the kindle for about 30 seconds, then turn it back on and check. Please get back to me any time to continue when you have Wi-Fi / wireless connection. Thank you.
When can you have access to Wi-Fi / wireless, so we can continue troubleshooting the issue?
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