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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Old Kindle needs repair. I went to Staples and bought new

Customer Question

Old Kindle needs repair. I went to Staples and bought new Paperwhite to replace old one. I do not have the password ***** get on my Wi-Fi network. How can I get in or give a new password.
JA: What's the make/model of your device? How old is it?
Customer: Generation 4
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just today. tried to reboot it, but it kept coming back saying it needed repair.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I want to know how to get my books off the old device.
Submitted: 14 days ago.
Category: E-Readers
Expert:  Jason Jones replied 14 days ago.

I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,