I'm sorry about the issue. What's the model of your new kindle?
After charging the kindle, and turning on the kindle, what is showing on the kindle's screen now?
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Thank you. Does it let you open and read that book?
Are you able to browse the Store for books, then purchase a book you want?
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Thank you. Can you subscribe at the Amazon website below:
Press and hold the kindle for about 30 seconds, then turn it back on and check.
Is there any error or message?
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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle.
Let me know the results please