How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 31286
Experience:  Avid repairer and trouble shooter of E-Readers
32989067
Type Your E-Readers Question Here...
Richard is online now
A new question is answered every 9 seconds

How do I start my kindle that I just bought from amazon

Customer Question

how do I start my kindle that I just bought from amazon
Submitted: 1 month ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 month ago.

Hi,

I'm sorry about the issue. What's the model of your new kindle?

After charging the kindle, and turning on the kindle, what is showing on the kindle's screen now?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
2Birds with one stone book by Sigrid Vansandt
Expert:  Viet - E-reader Tech replied 1 month ago.

Thank you. Does it let you open and read that book?

Are you able to browse the Store for books, then purchase a book you want?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
all I want is to agree so I can start to buy the kindle books I would want to read
Customer: replied 1 month ago.
how do I start this kindle book subscription
Expert:  Viet - E-reader Tech replied 1 month ago.

Thank you. Can you subscribe at the Amazon website below:

https://www.amazon.com/kindle-dbs/hz/signup

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
no it wont let me open the book my kindle is paper white
Expert:  Viet - E-reader Tech replied 1 month ago.

Press and hold the kindle for about 30 seconds, then turn it back on and check.

Is there any error or message?

Please reply at the box below. Thank you,

Expert:  Richard replied 1 month ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

Related E-Readers Questions