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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My kindle is locked. How may I open it? It is a year old It

Customer Question

My kindle is locked. How may I open it?
JA: What's the make/model of your device? How old is it?
Customer: It is a year old It is Kindle fire
JA: How long has this been going on? What troubleshooting have you tried?
Customer: A week. Kept trying diferent passwords. That is why it is lockedr
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 8 months ago.

Hi,

I'm sorry about the issue. What kind of password ***** ***** asking for? Is it the Wi-Fi / wireless password, or Amazon account password, etc.?

Does it let you go to menu / settings on the kindle?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 8 months ago.
It is the code to get the kindle to open to my home page. It does not open at all without the three numbers it requires
Customer: replied 8 months ago.
please reply by typing
Customer: replied 8 months ago.
please reply by internet
Expert:  Viet - E-reader Tech replied 8 months ago.

Thank you. Please press and hold the power on / off button on your kindle fire for about 30 seconds, then turn it back on. Does it let you go to menu / settings on the kindle?

Please reply at the box below. Thank you,