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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13741
Experience:  E-Reader Expert
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I have had mine for 4 or 5 years. It stopped responding to

Customer Question

I have had mine for 4 or 5 years. It stopped responding to my turning the page. It wouldn't let me turn it off, but it did turn itself off. When I turned it back on, it turned one page and then quit again. I did this about 4 times. It is fully charged. Please help
JA: What's the make/model of your device? How old is it?
Customer: Amazonkindle; 4 or 5 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For about an hour. Just what I told you. I don't know what else to do.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: That's all I know. I have 186 books on it.
Submitted: 1 month ago.
Category: E-Readers
Expert:  info tech replied 1 month ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page thank you)

Regards

Anthony

Expert:  info tech replied 1 month ago.

how is this working out please?

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