I'm sorry about the issue. Is there any error or message?
Does your kindle have touchscreen or not?
Can you please go to the menu / settings on your kindle, then select the Wi-Fi / Wireless option, then there, is it showing connected to your wi-fi / wireless network name or not?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Thank you. I'm not affiliated with Amazon. I'm an independent electronics tech; I will help you with this. It could be an issue with your Wi-Fi / wireless internet connection between your kindle and your internet modem / router device.
Is it the Kindle Voyage model?
Does your kindle have touchscreen?
Are you able to go to the Wi-Fi / Wireless option on your Kindle?
What's the model of your internet modem / router device.
Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,