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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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3books ordered and charged to my Visa have not been

Customer Question

3books ordered and charged to my Visa have not been downloaded to my kindle. The Promise Kitchen by Peggy Lampman; Only Forever by Kimberley Cates and Rosa's Gold by Ray KIngfisher. I would like them.
JA: What's the make/model of your device? How old is it?
Customer: It is a Kindle less than 2 years old. I am still able to read books that have been loaded already.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Only since 1 October 2016.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No I just want the books ordered on line and charged to me.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Does your kindle have touchscreen or not?

Can you please go to the menu / settings on your kindle, then select the Wi-Fi / Wireless option, then there, is it showing connected to your wi-fi / wireless network name or not?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
My Kindle is known as June's Kindle serial no. 9023 1703 3353 04BG
Customer: replied 1 month ago.
I just will not be buying any more from you if you do not download those already charged for.
Expert:  Viet - E-reader Tech replied 1 month ago.

Thank you. I'm not affiliated with Amazon. I'm an independent electronics tech; I will help you with this. It could be an issue with your Wi-Fi / wireless internet connection between your kindle and your internet modem / router device.

Is it the Kindle Voyage model?

Does your kindle have touchscreen?

Are you able to go to the Wi-Fi / Wireless option on your Kindle?

What's the model of your internet modem / router device.

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,