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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 20336
Experience:  Nook, kindle & ipad expert
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PW. I,m on page 482 of 748 and my nook won't let me turn

Customer Question

Hi PW. I,m on page 482 of 748 and my nook won't let me turn forward. A banner recently appeared "lend me". Eli
JA: What's the make/model of your device? How old is it?
Customer: Nook color bnrv200
JA: How long has this been going on? What troubleshooting have you tried?
Customer: three weeks. No troubleshooting
JA: Anything else you want the eReader expert to know before I connect you?
Customer: WIFI has been a problem
Submitted: 1 month ago.
Category: E-Readers
Expert:  Nathan replied 1 month ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 1 month ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the nook. This is done by pressing/sliding and holding the power button for 30+ seconds, then release. Give the nook about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Thank you,

Nathan

Expert:  Nathan replied 1 month ago.

Do you need more help with this?

Customer: replied 1 month ago.
Rate what? You didn't answer anything so you didn't solve anything.
Customer: replied 1 month ago.
my money back
Expert:  Nathan replied 1 month ago.

I provided one initial step for you to take, and asked you to reply back with the results so that we could try additional steps if needed.

This is intended to be an ongoing converstion, an instant fix is not always possible so communication back and forth is necessary.

That rating indicates that you may not understand the answer provided, or need additional information. I am here to help, and would be happy to work with you further if there is anything additional I can do to assist you. To explain how the site works, the rating process does not initiate a refund or have any other affect other than to rate the service that I personally have provided in my efforts to help you - that is blaming me personally for your nook problem, which is held against my professionaly reputation and jeopardizes my livlihood when I'm simply trying to help you.

I would greatly appreciate an opportunity to communicate with you further to resolve this issue for you.

Best regards,

Nathan

Customer: replied 1 month ago.
I can move forward to the next chapter and scroll back. I can move to earlier chapters and move page at a time forward until I hit 482.
Expert:  Nathan replied 1 month ago.

Okay that is a bit different than your initial question then, and indicates a problem with this particular title, not with the nook itself.

Go to the home/library page, touch and hold on this title, then remove (delete) the book from the nook.

Reboot again (same as we did earlier), then go into your "cloud" library on the nook (purchases/history) and download the book again, and it should function normally at that point.

Thank you,
Nathan

Expert:  Nathan replied 1 month ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.

Nathan

Customer: replied 1 month ago.
I'm not going to delete a book I paid for and hope to get it back. I'm not going to spend more money to talk on the phone!
Expert:  Nathan replied 1 month ago.

Deleting the book only removes it temporarily from the nook.

It is purchased and is saved in your BN account, the nook deletion has no affect at all on that.

You are also seeing an optional call offer generated by the site, you may disregard that if not wanted.

Expert:  Nathan replied 1 month ago.

To continue on here, under the fee you have already paid, deleting the book (temporarily) and then downloading it again (at no cost, it is under your original purchase still), is the necessary next step in resolving this.