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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 14074
Experience:  Years of experience and education.
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There is a problem with my credit card on file. we do have a

Customer Question

there is a problem with my credit card on file. we do have a new card which is now Citi Visa. How do I change this info with you?
JA: What's the make/model of your device? How old is it?
Customer: amazon kindle, model #D00901. The age, Im not sure but I want to say its 5 yrs at least.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I havent had one bit of trouble with this Kindle. the problem relates to the credit card on file. You were unable to charge my credit card for the following purchase: Order #D01-5092961-9993801. Title : Outlander:A Novel (Outlander, Book 1)
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No thank you!
Submitted: 14 days ago.
Category: E-Readers
Expert:  Jason Jones replied 14 days ago.


My name is ***** ***** and I look forward to assisting you today.

Please, follow the instructions below to solve your problem:
- Click the following link:
- Log in to your account.
- Click Edit My Account Settings.
- Click Add, edit, or delete my credit cards.
- Enter the credit card and billing details.
- Click Add New Card.

After that is complete, you will be able to make purchases with no problems.

One quick note: This is my job; however, I only get credit for my time, if you rate my help with 3 Stars or more. I would prefer a 5 star rating, if you are satisfied. If you are not happy with my answer below, please let me know so we can continue.

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

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