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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a new kindle and need help getting on it. please

Customer Question

I have a new kindle and need help getting on it. please help. loretta
JA: What's the make/model of your device? How old is it?
Customer: it's just a kindle. I got it yesterday. this is my 3rd one and I always need help
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i cant't even get on. it is charged and i thought it is already registered. i am very dumb i am 76 and slow wirh gadgets
JA: Anything else you want the eReader expert to know before I connect you?
Customer: i just need someone to talk to and help me
Submitted: 12 days ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 12 days ago.


I'm sorry about the issue. Don't worry, I will walk with you through the steps here.

Please turn on your new kindle, then let me know what step you are stuck at.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,