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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 14065
Experience:  Years of experience and education.
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My mother gave me her kindle that she never used. I have no

Customer Question

My mother gave me her kindle that she never used. I have no idea if it's registered or not. What do I do first?
JA: What's the make/model of your device? How old is it?
Customer: I don't know, as it's not in its box. It just says kindle on top of the screen, on the front and on the back it just has a big Kindle with Amazon on the bottom
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I haven't tried anything yet
JA: Anything else you want the eReader expert to know before I connect you?
Customer: that's all I know, thanks
Submitted: 13 days ago.
Category: E-Readers
Expert:  Jason Jones replied 13 days ago.

I am the person that will be helping you today.

First, you would need to connect to the Kindle to your wireless network. Second, you would click Menu > Settings > Register and choose to Register. If it is always registered, you may wish to unregister it first and then register it on that screen. Did you get all of that working?

I will be standing by, looking forward to your response.

Thank you,