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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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My nook has turned off and will not start up again, it is a

Customer Question

my nook has turned off and will not start up again
JA: What's the make/model of your device? How old is it?
Customer: it is a color nook but I don't remember how old it is. maybe 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: this is the first time. it shut off and would not come on. the user guide on my other nook said to hold down the power button for 20 sec and then hold the button down for 2 se and it would turn on. it just goes up to 99% and will not go farther.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: yes if I have a subscription for a magazine on my nook, how do I cancel it
Submitted: 16 days ago.
Category: E-Readers
Expert:  Randy Boman replied 16 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try this first please>Press and hold the power button for 20-seconds and then release. Then press it again to power up your nook.

Expert:  Randy Boman replied 16 days ago.

did that work for you?

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