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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 32140
Experience:  Avid repairer and trouble shooter of E-Readers
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After you purchase books how do you get them on the reader

Customer Question

After you purchase books how do you get them on the reader and use the reader.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Richard replied 3 months ago.

Hi there and welcome Dianne

Can you tell me please the make and model of the reader?

Thank you

Customer: replied 3 months ago.
Amazon Kindle paperwhite
Expert:  Richard replied 3 months ago.

Thanks

Where exactly did you purchase the books from? On the Kindle itself

Customer: replied 3 months ago.
on the kindle
Expert:  Richard replied 3 months ago.

Thank you

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access your books

Let me know the results please

Thank you