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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I haven't used my kindle in a while and I downloaded a book

Customer Question

I haven't used my kindle in a while and I downloaded a book that did not come through but I was charged and when I checked I saw that I was not connected to my internet but my kindle will not connect to my wireless no matter what I do
JA: What's the make/model of your device? How old is it?
Customer: version 3.3 amazon kindle do you want serial number
JA: How long has this been going on? What troubleshooting have you tried?
Customer: are you still here
JA: No. I'm the eReader Specialist's Assistant.
Customer: I have reset twice and input my password ***** times. when I go to settings it tells me on my network setting where it should say connect is says forget!
JA: Anything else you want the eReader expert to know before I connect you?
Customer: yes what now
Submitted: 16 days ago.
Category: E-Readers
Expert:  Randy Boman replied 16 days ago.


My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try these steps please>

On your Kindle>

  • Select Wi-Fi from the menu.
  • Ensure Wireless Networking switch is in the on position.
  • A list of networks will appear. You may have to wait a moment as your Kindle
  • detects networks in range. If your network doesn't appear tap the tick box next to
  • Wireless Networking off and on to refresh the list.
  • Tap the name of your home wifi network. On the screen prompting you to enter a password, select Forget.

Then on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • Then try connecting to Wi-Fi
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network .
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
  • In the future your Kindle Fire will automatically connect to the network that was most recently used.
  • Let me know if it works please.