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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9055
Experience:  E-Reader Technician
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Kindle froze up. Will not turn on or off. kindle is wireless

Customer Question

kindle froze up. Will not turn on or off.
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: kindle is wireless on my computer and I have a 4G B touch display
JA: How long has this been going on? What troubleshooting have you tried?
Customer: started last night while I was reading. Have not had trouble before
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no, just froze up in middle of page
Submitted: 12 days ago.
Category: E-Readers
Expert:  Randy Boman replied 12 days ago.


My name is***** will assist you.

I am sorry to hear that you are having this issue.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.
Please let me know if this does not work for you, or if you need any other assistance.

Please take a moment to rate my service positively.

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