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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35766
Experience:  Troubleshoot issues with E-readers.
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My new kindle is in Russian it does not show the three bars

Customer Question

My new kindle is in Russian it does not show the three bars of the menue to change it back to english
JA: What's the make/model of your device? How old is it?
Customer: Kindle paperwate wifi and 3g brand new in Australia
JA: How long has this been going on? What troubleshooting have you tried?
Customer: We have just fired it up today for the first time. Though it gives ak=ll instructions in Russian. Cant read Russian so cant trouble shhot.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Do you see the 3-dot icon at the top?

- Or can you please press and hold the Power on / off button on the kindle for about 30 seconds, then turn it back on, then what do you see at the top?

Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 3 months ago.

Please try the following:

1. Press the menu 3-dot (or 3-bar) icon at the upper right corner

- (If needed, first, press and hold the Power on / off button on the kindle for about 30 seconds, then turn it back on and try again.)
2. Then tap on the 2nd to last option (usually the 6th option) (which means Settings)
3. Next, tap on the 2nd to last option (usually the 4th option: Device Options)
4. Next, tap on the last option (usually the 5th option: Language and Dictionaries)
5. Next, tap on the 1st option (Language)
6. Next, tap on English...
7. Next tap on OK (the 2nd button at the bottom right), (or first button.)
8. Next, tap on OK again (the 2nd button), (or first button.)

- If needed, please click on the website below for video instructions:

https://www.youtube.com/watch?v=xaHtr243Prs

; (watch the whole video.)

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,