How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 22616
Experience:  Nook, kindle & ipad expert
59725966
Type Your E-Readers Question Here...
Nathan is online now
A new question is answered every 9 seconds

Purchased book for my kindle, but it's not on there. When I

Customer Question

purchased book for my kindle, but it's not on there. When I tried to purchase it again says I already puched it. Cannot get on wifi either
JA: What's the make/model of your device? How old is it?
Customer: 2 years? Just basic model, not Fire.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Fewdays. Traveling with no time. It's not in my library of books.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: E-Readers
Expert:  Nathan replied 5 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble with this but I'll do my best to help you.

Expert:  Nathan replied 5 months ago.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up, and let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Customer: replied 5 months ago.
Right did not see your answer. rebooting and full battery. rebooted, no book
Expert:  Nathan replied 5 months ago.

Did you buy the book on the kindle from the kindle store, or on your computer on amazon.com?

Is the kindle connected to your home wifi network currently?

Customer: replied 5 months ago.
Purchased from amazon, normally conected to but home wifi but as I said I traveling.
Expert:  Nathan replied 5 months ago.

Sorry I wasn't sure if you meant that you were traveling or if you were referring to a book title you were purchasing.

The kindle must be on wifi, regardless of your location, for a book to download.

Your home network only functions when you are at home.

So you will have to connect to a network where you are at (at a hotel, starbucks, etc) for the book to load.

Customer: replied 5 months ago.
I've tried to sign on 2 different wifi's but won't work.
Customer: replied 5 months ago.
Will try again when I have the time to deal with this and have access to wifi and computer. Bye Nathan. Ps I'm Robin
Expert:  Nathan replied 5 months ago.

Many hotel wifis or ones that need a sign in page on a web browser won't work.

If you have a computer with you you can download to the computer then transfer to the kindle via usb. Let me know if you'd like help with that process, Robin.

Expert:  Nathan replied 5 months ago.

Hi Robin, just checking in, do you need more help with this?