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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 13516
Experience:  E-Reader Expert
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Kindle appears stuck. there is the picture on screen, and

Customer Question

Kindle appears stuck. there is the picture on screen, and below it says "slide and release power switch to wake" Nothing that I have tried changes anything.
JA: What's the make/model of your device? How old is it?
Customer: model #Doo901 I think. Print is tiny
JA: How long has this been going on? What troubleshooting have you tried?
Customer: a couple of days. I have tried pouching or pulling various buttons.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no. I just need to know what to do next
Submitted: 14 days ago.
Category: E-Readers
Expert:  info tech replied 14 days ago.



Please reset the kindle by holding sliding the switch and hold for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

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