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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Can't connect to my wifi, not sure where will I find that,

Customer Question

can't connect to my wifi
JA: What's the make/model of your device? How old is it?
Customer: not sure where will I find that
JA: How long has this been going on? What troubleshooting have you tried?
Customer: when I bring up my available net works mine isn't there but it's on my laptop
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: E-Readers
Expert:  Louie replied 18 days ago.

Hi, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number of the device that "...can't connect to...wifi..."

Customer: replied 18 days ago.
where do I find the model number?
Expert:  Louie replied 18 days ago.

What is the brand and product description please?

Customer: replied 18 days ago.
it's a kindle
Customer: replied 18 days ago.
I have my device info
Wifi mac address
firmware version kindle
Expert:  Louie replied 18 days ago.

Please try: "...on the Kindle goto Menu - Settings and look at the bottom right corner at the Version Number, if it starts with a 1 then you have the K1, if it starts with a 2 then you have the K2, if it starts with a 3 you have the K3..."

Customer: replied 18 days ago.
I sent the version did it help
Expert:  Louie replied 18 days ago.

The firmware version can be used on a number of models as even the old models can be ugraded to this firmware version.

Customer: replied 18 days ago.
what does that mean did it help for you to get my answer or what
Expert:  Louie replied 18 days ago.

Unfortunatewly, no. The firmware version does not help determine the exact model number.

Still, it is possible that your WiFi / router is not set to publicly broadcast its SSID hence can not be detected by the Kindle. Whereas the laptop has been using this WiFi/router previously and therefore able to identify since already a known network" to it.

Have you checked the router itself?

Customer: replied 18 days ago.
never mind I'll call Comcast tomorrow
Expert:  Louie replied 18 days ago.

I understand.

Customer: replied 18 days ago.
that was pretty useless wasn't it
Expert:  Louie replied 18 days ago.

Agree without a specific model number to start with.