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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I purchased the book 5:2 diet and it has not appeared on my

Customer Question

I purchased the book 5:2 diet and it has not appeared on my kindle yet
JA: What's the make/model of your device? How old is it?
Customer: I don't know the make or model of my kindle
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I've gone through all of the books on my Kindle and the most recent one is not there - I didn't know that I had to troubleshoot purchases!
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Not really
Submitted: 7 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 7 months ago.


I'm sorry about the issue. Does your kindle have touchscreen or not?

- Can you please go to the Wi-Fi / Wireless option / menu on your Kindle, and make sure it is connected to your Wi-Fi / wireless network name, then check?

- If needed, can you please disconnect the power cord(s) from your internet modem / router device(s) for a couple of minutes, then re-connect, then wait a few minutes, and try again?

Please reply at the box below. Thank you,