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Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9252
Experience:  E-Reader Technician
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I just triedf to turn my kindle on, but only about 1/4 of

Customer Question

I just triedf to turn my kindle on, but only about 1/4 of the screen opened. It is not responding to menu, back or home.
JA: What's the make/model of your device? How old is it?
Customer: amazonkindle - about 6 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Used it this am in dr. office, turned it off, came home and could not open it. Have not tried any troubleshooting - don\t know what to do
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  Randy Boman replied 1 month ago.

Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.
Please let me know if this does not work for you, or if you need any other assistance.
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Thank you very much!