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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 30211
Experience:  Avid repairer and trouble shooter of E-Readers
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Has lost wiFI connection but it says its connected, Kindle

Customer Question

has lost wiFI connection but it says its connected
JA: What's the make/model of your device? How old is it?
Customer: Kindle my 3rd where do I find info
JA: How long has this been going on? What troubleshooting have you tried?
Customer: sysa its connected , signal strength excellant
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no idea
Submitted: 20 days ago.
Category: E-Readers
Expert:  Richard replied 20 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

Customer: replied 20 days ago.
Did not use this service.
Expert:  Richard replied 20 days ago.

Sorry? I do not know what you mean with your last message...