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Ask Viet - E-reader Tech Your Own Question

Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 35232
Experience:  Troubleshoot issues with E-readers.
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When I slide and release the power switch it will not wake,

Customer Question

When I slide and release the power switch it will not wake, what is the problem?
JA: What's the make/model of your device? How old is it?
Customer: Don't know the make/model, about 5 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Was working yesterday afternoon - wouldn't work yesterday evening. Thought it might need charged, but overnight charging didn't help
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Can you please slide and hold the power switch for about 45 seconds, then turn it back on and check?

- Is there any power / light? Is there anything on the screen after trying the above step?

Please reply at the box below. Thank you,

Expert:  Viet - E-reader Tech replied 2 months ago.

If needed, please charge the kindle, and while charging the kindle, please slide and hold the Power switch on the kindle hard this time for about 60 seconds, then turn it back on and check.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,