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Richard, Customer Service
Category: E-Readers
Satisfied Customers: 30253
Experience:  Avid repairer and trouble shooter of E-Readers
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When the battery is dead and the charger cord is plugged in

Customer Question

When the battery is dead and the charger cord is plugged in and a zig zag appears on the battery icon does that mean it is charging
JA: What's the make/model of your device? How old is it?
Customer: 3 years. It has a push button start not a slide switch
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Hadnt used it for a couple of monthe and just attempted to use today. I held the button in for 20 seconds.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: When I went yo use it this time it said the battery was very low so I plugged the charger cable in but it did not charge over night
Submitted: 21 days ago.
Category: E-Readers
Expert:  Richard replied 21 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the reader and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the unit.

Let me know the results please

Thank you