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I'm sorry about the issue. When you go to the menu / settings on your Kindle Fire, then select the Wi-Fi / wireless option, is it connected to your wi-fi/wireless network name?
- And you go to the menu / settings on your Kindle Fire, then go to the option Registration or account, does it show registered?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,