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MD.SADIQUE
MD.SADIQUE, Engineer
Category: E-Readers
Satisfied Customers: 3226
Experience:  Electronics engineer,2yrs+exp as circuit analyst.
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Having trouble opening my kindle and deleting items from my

Customer Question

having trouble opening my kindle and deleting items from my library.
Submitted: 7 months ago.
Category: E-Readers
Expert:  MD.SADIQUE replied 7 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  MD.SADIQUE replied 7 months ago.

What is the model of your Kindle?

for eg: Kindle Fire/Paperwhite etc.

Customer: replied 7 months ago.
I don't know. It's a new one because my old one conked out.
Expert:  MD.SADIQUE replied 7 months ago.

Lets try resetting the faulty kindle:

Press or slide and hold the power button on your kindle for 20 seconds. After 6 to 8 seconds, the screen will go blank. This is normal. Continue to hold the power button.

After 20 seconds, release the power button. The charge indicator light will turn on after a few moments. If you have successfully reset your Kindle, you'll see the start-up screen

Expert:  MD.SADIQUE replied 7 months ago.

Tell me if it makes any difference to your problem.

Customer: replied 7 months ago.
It's rebooting. Now how do I delete items from my library??
Expert:  MD.SADIQUE replied 7 months ago.

1) From Home screen, tap and hold the title of the Kindle book you want to delete.
2) Select Remove from Device.

Expert:  MD.SADIQUE replied 7 months ago.

Please let me know if you were able to delete the book from the Kindle.

Customer: replied 7 months ago.
Can we talk on the phone??
Expert:  MD.SADIQUE replied 7 months ago.

There is some problem with the payment as a result of which the premium service offer is getting declined.

Customer: replied 7 months ago.
Since it is so late can we start over tomorrow??
Expert:  MD.SADIQUE replied 7 months ago.

No problem. Just send me a message tomorrow.