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Aric
Aric, Technician
Category: E-Readers
Satisfied Customers: 41985
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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Just brought the kindle touch it is showing up orange button

Customer Question

just brought the kindle touch it is showing up orange button and charging on the computer
JA: What's the make/model of your device? How old is it?
Customer: it is the kindle touch and is like two hours old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: only about half an hour we have not tried troubleshooting
JA: Anything else you want the eReader expert to know before I connect you?
Customer: how to get to home screen and get out of a book
Submitted: 2 months ago.
Category: E-Readers
Expert:  Aric replied 2 months ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
If this does not cure the issue, try that reset up to THREE TIMES and wait the full minute to see if it reboots.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

Expert:  Aric replied 2 months ago.

If you need further assistance let me know. Before you go, PLEASE DO click at least a 3 STAR RATING, at the top of your screen. That is how I am credited for my efforts by the site. You can follow up any time as needed at no additional cost.

Expert:  Aric replied 2 months ago.

I was just following up to see if you needed further help. The site shows that since the question is open that you are still looking for help. Or, if you received the information you were looking for- please kindly RATE my service POSITIVELY to reflect that. Thank you.

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